Privacy Policy

This Privacy Policy describes how Matriarchy Pty Ltd ("we", "us", or "our") collects, uses, and shares information about you when you use our website at www.matriarchygroup.com.au (the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy. This policy is governed by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information:

• Full name
• Email address
• Phone number
• Suburb
• Usage data and interaction with our website
• Cookie and session data

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Respond to your enquiries and provide customer support
• Monitor and analyse usage patterns to improve user experience
• Comply with legal obligations
• Send you marketing communications (with your consent)

3. Legal Basis for Processing

We process your personal data on the following legal bases: (a) Contract — to provide you with the Service; (b) Legitimate interests — to improve our Service and prevent fraud; (c) Consent — where you have provided consent, such as for marketing emails; (d) Legal obligation — where required by law.

4. Third-Party Services

We use the following third-party services which may collect information as described in their privacy policies:

We do not currently use third-party analytics or advertising services.

5. Data Retention & Security

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or destruction.

6. Children's Privacy

Matriarchy Pty Ltd does not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected information from a child, please contact us immediately at support@matriarchygroup.com and we will take steps to delete it.

7. Marketing Communications

With your consent, we may send you marketing emails about our services. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at support@matriarchygroup.com. We will remove you from our marketing list within 10 business days.

8. Cookies

We use cookies and similar tracking technologies to track activity on our Service. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our Service may not function properly.

9. Links to Other Sites

Our Service may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policy of every site you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Business: Matriarchy Pty Ltd
Website: www.matriarchygroup.com.au
Email: support@matriarchygroup.com

Last updated: 15 September 2026